Knowledge base
Practical guides on guest communication, guidebooks, check-in and extras.
- AI tools for Airbnb hosts: what's worth itHost Ask AI and Guest Ask AI are opt-in. So are guidebook translation and local tips. Dynamic pricing is not AI.
- Airbnb message templates and when to send themA calm timeline for guest messages: confirmation, check-in, arrival, the stay and checkout.
- Automate guest messaging without sounding like a robotSchedule facts and timing. Keep apologies, exceptions and real decisions in your own words.
- Coordinating cleaners and co-hostsOwner, admin, co-host and cleaner do not need the same screen. A turnover works without shared passwords.
- Digital guidebook for vacation rentals: what to includeWhat belongs in a digital guidebook: arrival, the house, the neighbourhood and checkout, without a novel.
- How to charge for early check-in and late check-outOffer early check-in and late check-out as a paid extra, with a limit your cleaning day can survive.
- One inbox for Airbnb and Booking.comOne inbox for Airbnb and Booking.com through Beds24, so a guest message is not stuck in the app you did not open today.
- Online check-in for short-term rentalsCollect guest details and an arrival time on the booking link before the access code goes out.
- Stop answering “what's the wifi password?”The same guest questions return every stay. Put wifi, parking and check-in on the booking link before you type them again.
- Vacation rental upsells: ideas guests actually buyTen extras guests recognise and can pay for on their booking link, from late checkout to a cot.
- WhatsApp for guest communication: pros and consWhatsApp is fast and personal, and it fills up. Use it beside the booking link, not instead of check-in and the guidebook.
- Why guests don't read your house manualA binder on the table stays shut. Put wifi, access and house rules on the booking link guests already have.