Why guests don't read your house manual
Updated 2026-10-16
A binder on the table stays shut. Put wifi, access and house rules on the booking link guests already have.
Guests skip the house manual because they meet it too late, with bags in the hallway. The wifi question started earlier, in the car.
Put the same facts on the link that belongs to the booking. One link, no app, no login. The guidebook sits next to check-in, chat and paid extras. Someone looking for the door code should not have to hunt a PDF from a message three weeks old.
Why paper fails
- The folder moves, or the last guest packed it.
- A new code lives in your head, not in the pages.
- The guest is on a phone and the binder is not.
What to do instead
Keep it short: arrival, the house, departure. Point repeat questions at the digital guidebook instead of retyping them. The portal itself is on Features.
Send the link when it is useful, not only inside the booking confirmation. Timing is covered in when to send which message.
Questions on this topic
Do guests need an app to read the house manual?
No. They open a private link in the browser. No account and no download.
Should I throw away the printed folder?
Keep a short backup in the property if you want. The link has to work before anyone is inside.
Try it with your own property
30 days free. One link per booking, no app and no login for your guest.
Start the free trialRead next
- Digital guidebook for vacation rentals: what to includeWhat belongs in a digital guidebook: arrival, the house, the neighbourhood and checkout, without a novel.
- Stop answering “what's the wifi password?”The same guest questions return every stay. Put wifi, parking and check-in on the booking link before you type them again.