Automate guest messaging without sounding like a robot
Updated 2026-10-16
Schedule facts and timing. Keep apologies, exceptions and real decisions in your own words.
Automation feels cold when the guest can tell nobody is looking. That happens with complaints, not with a wifi name.
Schedule what is true for every booking: the link, check-in, arrival instructions, checkout. The timeline picks the moment. You write the sentences once.
Send the exceptions yourself. A delay, damage, a question the guidebook does not answer. Those belong in the inbox, where Airbnb and Booking.com can sit together. Ask AI may draft something if you opt in. You still decide what goes out.
More on that choice is in AI tools for hosts. The product is on Features.
Questions on this topic
Can a scheduled message still sound like me?
Yes, if you wrote it. Automatic means sent at the right time, not a vendor’s default sentence.
Should AI answer for me?
Only if you turn that on. Host Ask AI and Guest Ask AI are off by default.
Try it with your own property
30 days free. One link per booking, no app and no login for your guest.
Start the free trial